1. Booking & Confirmation
- All bookings require a minimum 50% advance payment to confirm the tour.
- The remaining 50% balance must be paid on the day of the tour before departure.
- Confirmation will be sent via email or WhatsApp after advance payment.
2. Payment Methods
- We accept:
- Online Payment Link (Debit/Credit Card)
- UPI (for Indian clients)
- Bank Transfer (UAE or India)
- PayPal (on request, international clients)
- Cash (only with prior agreement at tour start)
3. Cancellation & Refund Policy
- Free cancellation up to 24 hours before the tour.
- 50% refund if cancelled between 12 to 24 hours before the tour.
- No refund for cancellations less than 12 hours before the tour or for no-shows.
- Refunds (if applicable) will be processed within 7 business days.
4. Tour Timings & No-Show Policy
- Guests must be ready at the pickup point at least 15 minutes before the scheduled time.
- Our team will wait a maximum of 10 minutes.
- If the guest does not arrive, the tour will proceed without them and no refund will be given.
5. Force Majeure
- In case of cancellation due to weather, government restrictions, or other unavoidable events, we will:
- Reschedule the tour, or
- Offer a full or partial refund depending on services already provided.
6. Child Policy
- Children under 3 years: Free (no separate seat).
- Children aged 3–10: Charged at child rate.
- 10 years and above: Charged as adults.
7. Guest Conduct
- Guests must follow the instructions of the driver/guide at all times.
- Misconduct, damage to property, or being under the influence of alcohol/drugs may lead to tour termination without refund.
8. Liability
- Sidak Dubai Tours is not responsible for personal loss, injury, accident, or delays caused by third parties or external conditions.
- Guests participate in all activities at their own risk. Travel insurance is recommended.
9. Privacy Policy
- All personal information is kept confidential and used only for booking and service-related purposes.
- We do not share your data with any third party without consent.
10. Jurisdiction
- All bookings are subject to the laws and jurisdiction of Dubai, United Arab Emirates.
For questions or assistance:
📞 WhatsApp: +971-581365366
📧 Email: mandeepbhullarshah@gmail.com